Work with Avaya BCMS Vu/BCMR

This course will be suitable for contact centre managers and supervisors who will be using the reports created by Avaya BCMS Vu/BCMR.

Course content

You will learn how to interpret the most important reports of BCMS Vu/BCMR/BCMR (Basic Call Management Reporting) to ensure you obtain better insight into the telephone accessibility of your organisation. The following subjects will be discussed:

• How to handle the user interface, commands and important system settings
• The configuration of Avaya BCMS/BCMR and the link with the exchange
• How to draw up graphs
• Export options
• How to generate and interpret reports

 Intake requirements

• Minimum of three months of work experience with Microsoft Windows.
  

Group size and course location

• The group size will amount to no more than 6 students.
  
• The course will be provided at your location. Contact our course coordinator if you have any questions about setting up the classroom for the course.
  

Course duration

• The course will be provided in 1 day.

Related courses

• There are no related courses that apply.

Price

•  € 1.996,- per course