Softconsole
This course will be suitable for operators and receptionists who work or will be working with a Softconsole operator console.
Course content
You will learn to process incoming telephone traffic as effectively as possible by using the facilities on your PC operator console during this course.
The following subjects will be discussed:
- How to handle the user interface
- How to use various lines
- How to use functions such as connecting calls and setting up conference calls
- How your console works
- How to use the database
- How to manage personal information
- How to use the day and night modes and how to deal with alarm reports
Intake requirements
- Minimum of three months of work experience with Microsoft Windows.
Group size and course location
- The group size will amount to no more than 3 students.
- This course can be given either at our location in Woerden or at your location. Contact our course coordinator if you have any questions about setting up the classroom for the course.
Course duration
- The course will be provided in 3 hours.
Related courses
- Telephone course
- Voice mail (end user); Definity/Intuity Audix LX or Modular Messaging
Price
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