Attendant Console

This course will be suitable for operators and receptionists who work or will be working with an Attendant Console control unit.

Course content

You will learn how to work with your control unit during this course based on exercises and practical examples. The objective is to ensure the best possible handling of incoming calls.

The following subjects will be discussed:

• How to operate the console
• How to use various lines
• How to use functions such as connecting calls and setting up conference calls
• How to work with day and night modes
• What to do when emergencies are reported

Intake requirements

• There are no intake requirements that participants must meet in relation to this course.
  

Group size and course location

• The group size will amount to no more than 3 students.
• The course will be provided at your location. Contact our course coordinator if you have any questions about setting up the classroom for the course.

Course duration

• The course will be provided in 3 hours.
  

Related courses

• Voice mail (end user); Definity/Intuity Audix LX or Modular Messaging

Price

• € 995,- per day