Avaya e-learning

The Avaya Learning Portal is an interactive and Internet-based customised courses on all Avaya end-user appliances. It is very easy to set up the applications to simulate your own telephony environment with the Dynamic Course Generator.

Customised device courses in multiple languages

You can practice with customised device courses through the simulation of all specific functions from your live telephony environment. This can be done at all required times and locations and in multiple languages. The course information will remain available as an interactive reference book which will reduce the work pressure on your administrators and/or helpdesk employees. You will, thus, ensure that the number of questions and problems are reduced considerably.

All over the world

The e-learning portal is available all over the world. The application runs on Effecta web servers and can be accessed through very fast Internet connections. Your employees and administrators have access via the Internet and the administrator does not have to worry about, for example, maintenance, service or hosting.

Step-by-step feature guide

The e-learning courses in the Avaya Learning Portal have been set up in a way that every participant can learn and practise at his own speed. Both the fast learner and the more ‘in depth reader’ can use the courses to get acquainted with their phone’s features. Employees can schedule their own courses and also new employees can immediately be trained simply and quickly. Click here for a demonstration.

Fully animated exercises

Most of the functions on the Avaya phones are explained to users both trough text, images as animations. In the interactive animations, end users can practice the explained function as if on a live phoneset.

Frequently Asked Questions

Of course end users will have questions over time. By default, every course has a list of frequently asked questions which is automatically customised to the features actually used within your organisation. Employees will have access to the complete courses as well as interactive book of reference and the FAQ for a period of three years. In this way, the Avaya Learning Portal can also alleviate helpdesk pressure.