Cendris BSC takes the plunge with Effecta Learning

Cendris BSC has deployed the e-learning solution of Effecta for the Cohort project to train its employees in the new telephony applications. More than 600 agents must become familiar with the functions of the AIC SoftPhone of Avaya with the implementation of the Avaya Interaction Centre (AIC) within the contact centre environment. Cendris BSC wanted a flexible training format with which the lead time could be shortened and internal class-based courses would to a large extent become unnecessary.

"To train a large number of employees in a very short period of time"

Training is viewed as an essential part of the success of the project within Cendris BSC. "Cendris BSC had to deal with the challenge of training a large number of employees in a short period of time and the decision was taken that the e-learning solution of Effecta was the most suitable. The fact that the e-learning course could also be used as a reference book is of great importance to Cendris BSC," says Melanie Voorenhout (Cendris BSC Team Leader).

Cendris BSC can generate reports about the progress and the knowledge level of each employee because it has chosen a complete learning management system. It has good insight into the results and can immediately make adjustment where necessary.