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Avaya Management

We provide support to functional and/or technical administrators during the management courses to ensure management is performed more efficiently and that the use of equipment is optimal at your organisation.

Avaya Site Administration

This course will be suitable for those who use the Avaya Site Administration application to provide the daily management in relation to the Communication Manager System and the voice mail system if applicable.

EAS with Call Vectoring

This course is suitable for those who are responsible for the daily management of the Definity/Multivantage server and, in particular, the contact centre environment within your organisation.

VoIP for the administrator

This course will be suitable for those who are in some way connected to the management and/or roll-out of Voice over IP (VoIP) within their organisations. Although the course is primarily directed to Avaya Communication Managers, a lot of the material discussed is applicable to VoIP in general. We recommend following the VoIP for the network administrator course if you are already familiar with networks and TCP/IP.

Management of the CMS system

This course will be suitable for those who are responsible within your organisation for the daily management of the Avaya Call Management System.