Avaya classroom

Home

Avaya Reporting

The reporting courses focus on supervisors, contact centre managers, team leaders and managers. The objective is to increase efficiency and to improve customer interaction. You will learn to monitor the contact centre in real time with the Call Management System and to interpret reports during these courses.

Work with Avaya Supervisor

This course will be suitable for those you will be using the Avaya Supervisor package. This applies to contact centre managers and supervisors as well as administrators.

Interpret CMS Reports

This course will be suitable if you must take decisions or must report to management about the actions of the contact centre.

Avaya Custom Reports

The course will be suitable for contact centre managers, supervisors and administrators who will be using the facilities of Custom Reports to write reports.

Avaya Report Designer

This course will be suitable for those who will be using the facilities of Report Designer to write reports.