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Customer case studies

Read about the experience that a few of our customers have had regarding the partnership with Effecta Learning and the results they obtained.

Essent Kabelcom opts for e-learning by Effecta

Essent Kabelcom improves the accessibility of its helpdesk with a virtual contact centre based on the Information Provider telephony solutions of Avaya. The Internet Service Provider (ISP) can dynamically route calls between the contact centres in Amsterdam and Groningen. Customers can more quickly get to speak to the right agent and calls are processed more efficiently.

Nationale Postcodeloterij is training 250 employees using our e-learning facility

The member service of the Goede Doelen Loterijen charity group known from the Nationale Postcode Loterij, the Sponsor Loterij and the BankGiro Loterij will soon be starting to use a new member administration system. This means that 250 employees must be trained in the use of the new system in the short-term.

International Card Services: Time is the greatest benefit of e-learning for ICS!

International Card Services (ICS), known from, for example, VISA, has recently developed a new service: the 'Personal Service Line'. The cardholder can arrange certain issues himself or herself 24 hours a day such as requesting a current balance, transferring amounts to his or her (Postbank) bank account or increasing his or her credit limit with this service.

Cendris BSC takes the plunge with Effecta Learning

Cendris BSC has deployed the e-learning solution of Effecta for the Cohort project to train its employees in the new telephony applications. More than 600 agents must become familiar with the functions of the AIC SoftPhone of Avaya with the implementation of the Avaya Interaction Centre (AIC) within the contact centre environment. Cendris BSC wanted a flexible training format with which the lead time could be shortened and internal class-based courses would to a large extent become unnecessary.